Welcome to Cloud Sprout LLC, doing business as Ichundu ("Ichundu"). By placing an order with us, you agree to the following terms and conditions. These terms apply to all transactions, whether you are purchasing as a business (B2B) or as a consumer (B2C).

1. Definitions

• Company: Refers to Cloud Sprout LLC, dba Ichundu, its affiliates, and subsidiaries.

• Customer: Refers to any person or entity purchasing products from Cloud Sprout LLC, dba Ichundu, including both businesses (B2B) and individual consumers (B2C)

• Products: Refers to all matcha products, accessories, and any other items sold by Cloud Sprout LLC, dba Ichundu.

2. Acceptance of Terms

By accessing our website, placing an order, or engaging with our products, you accept these terms and conditions. Cloud Sprout LLC, dba Ichundu, reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

3. Ordering and Payment

• B2C Orders: Orders can be placed directly through our website. Payment must be made at the time of purchase via the payment methods available.
• B2B Orders: Orders can be placed through our website, email, or through a sales representative. Payment terms will be outlined in your invoice and may include advance payment, credit terms, or other arrangements as agreed in writing.
• Pricing: All prices are listed in USD and are subject to change without notice. Taxes, shipping, and handling fees will be added where applicable.
• Payment Methods: Accepted payment methods include credit/debit cards, bank transfers, and other methods as specified at checkout or in your invoice.

4. Shipping and Delivery

• B2C: We ship worldwide, and shipping costs are calculated at checkout. Estimated delivery times are provided but are not guaranteed.
• B2B: Delivery terms, including freight options and shipping costs, will be detailed in your order confirmation. Customers are responsible for any import duties or taxes.
• Delivery Delays: Cloud Sprout LLC, dba Ichundu, is not liable for any delays in delivery caused by third parties, customs, or unforeseen circumstances.

5. Returns, Refunds, and Exchanges

• B2C Returns: Consumers may return unopened products within 14 days of delivery for a full refund, excluding shipping costs. To initiate a return, please contact our customer service team.
• B2B Returns: Returns for business customers are accepted on a case-by-case basis and must be approved by Cloud Sprout LLC, dba Ichundu. A restocking fee may apply.
• Damaged or Defective Goods: If you receive damaged or defective products, please notify us within 7 days of delivery. We will arrange a replacement or refund at our discretion.

6. Product Warranty

• Cloud Sprout LLC, dba Ichundu, guarantees that its products will meet the specifications as described at the time of purchase. No other warranties, express or implied, are provided, including fitness for a particular purpose unless otherwise stated in writing.

7. Limitation of Liability

• Cloud Sprout LLC, dba Ichundu, is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products. Our total liability is limited to the purchase price of the products in question.

8. Intellectual Property

• All content, branding, and intellectual property associated with Cloud Sprout LLC, dba Ichundu, are protected by law. Customers are prohibited from copying, distributing, or modifying any materials without express permission.

9. Data Protection and Privacy

• Cloud Sprout LLC, dba Ichundu, respects your privacy and is committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

10. Governing Law and Jurisdiction

• These terms and conditions are governed by the laws of the State of Texas, USA. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Texas.

11. Contact Us

• For any questions or concerns regarding these terms, please contact us at will@ichundu.com. Cloud Sprout LLC, dba Ichundu, operates out of Texas, USA.